Service Advisor: Elevate Customer Experience & Car Care

United Fidelity Bank; Spokane (WA); On-site; USD 45,000 - 201,000; Full time

Benefits offered by this job

401k matching

Health insurance

Associate discounts

YouDecide discounts

DRVPNK charity

Job summary

AutoNation is seeking a Service Advisor in Spokane to join our state-of-the-art service departments. You’ll bridge service technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe and reliable.

Daily duties include scheduling, greeting customers, confirming appointments, estimating repair costs, coordinating with technicians, and following up to ensure satisfaction.

Qualifications

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals and the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer experience

Goal setting

Communication

Consultative selling

Interpersonal skills

Organizational skills

Follow-up

Technology experience

Driver's license

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in Spokane to join our state-of-the-art service departments. You’ll bridge service technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep vehicles safe and reliable.

Daily duties include scheduling, greeting customers, confirming appointments, estimating repair costs, coordinating with technicians, and following up to ensure satisfaction.