Automotive Service Advisor: Customer Experience & Solutions

AN Luxury Imports of Spokane, Inc.; Spokane Valley (WA); On-site; USD 43,000 - 110,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discounts

YouDecide discounts

Job summary

AutoNation is seeking a Service Advisor in Spokane Valley, WA to bridge customers with our service technicians and drive loyalty. You will greet customers, assess vehicle needs through walk-arounds and test drives, and present transparent repair estimates.

You’ll also identify upsell opportunities to keep drivers safe and satisfied. You will communicate with technicians and parts staff, schedule appointments, and follow up to ensure timely completion and superior service experiences, supporting

Qualifications

• High school diploma or equivalent.
• Ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Willingness to follow up with customers.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Experience with technology a plus.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & customer satisfaction index.
• Greet customers and determine vehicle needs during walk-arounds and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost and time estimates; ensure transparency.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on status and satisfaction.

Skills

Customer service

Communication

Sales basics

Tech-savvy

Follow-up

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in Spokane Valley, WA to bridge customers with our service technicians and drive loyalty. You will greet customers, assess vehicle needs through walk-arounds and test drives, and present transparent repair estimates.

You’ll also identify upsell opportunities to keep drivers safe and satisfied. You will communicate with technicians and parts staff, schedule appointments, and follow up to ensure timely completion and superior service experiences, supporting