Service Advisor: Elevate Customer Care & Unlimited Earnings

Mercedesbenzatlong; Athens (TN); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Full Medical benefits

Paid Vacation

Paid Training

Unlimited Earning Potential

Job summary

Mercedesbenzatlong is seeking a dedicated Service Advisor to greet customers, collect vehicle details, and clearly communicate vehicle symptoms and maintenance recommendations. The role involves preparing accurate cost estimates, tracking vehicle progress, and ensuring invoices match work performed.

A customer-focused, high-volume environment mindset is essential. Qualified candidates have at least 1 year in a service advisory role, knowledge of automobiles, a positive attitude, and CSI-focused

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• CSI focused.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance base on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Skills

Service advisory

Automobile knowledge

CSI focus

Positive attitude

High volume mentality

Job description

Mercedesbenzatlong is seeking a dedicated Service Advisor to greet customers, collect vehicle details, and clearly communicate vehicle symptoms and maintenance recommendations. The role involves preparing accurate cost estimates, tracking vehicle progress, and ensuring invoices match work performed.

A customer-focused, high-volume environment mindset is essential. Qualified candidates have at least 1 year in a service advisory role, knowledge of automobiles, a positive attitude, and CSI-focused