Mercedes-Benz Service Advisor: Elevate Customer Experience

International Kia Orland Park; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Mercedes-Benz training

Health benefits

Employee discounts

Team environment

Job summary

Milwaukee Division, an authorized Mercedes-Benz retailer, is seeking a Service Advisor to be the primary contact for customers and the service team in Milwaukee. You will ensure a smooth service experience while upholding Mercedes-Benz brand standards.

You will greet customers, assess service needs, coordinate with technicians, and maintain records. A customer-service mindset and ability to explain technical details clearly are essential, with opportunities for growth and Mercedes-Benz training.

Qualifications

• Prior experience in automotive service advising or related customer service role.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to explain technical information clearly to customers with varying levels of automotive knowledge.
• Excellent organizational and time-management abilities.

Responsibilities

• Greet customers promptly and professionally, delivering an engaging service experience.
• Assess customers’ service needs and communicate recommended services clearly.
• Schedule service appointments and coordinate with technicians for timely maintenance and repairs.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Handle inquiries, concerns, and follow-ups to ensure satisfaction.
• Collaborate with parts department and internal teams to ensure seamless operations.
• Stay updated on Mercedes-Benz products, services, and warranty policies.

Skills

Customer service

Communication

Technical explanations

Time management

Interpersonal skills

Tools

Automotive diagnostic tools

Job description

Milwaukee Division, an authorized Mercedes-Benz retailer, is seeking a Service Advisor to be the primary contact for customers and the service team in Milwaukee. You will ensure a smooth service experience while upholding Mercedes-Benz brand standards.

You will greet customers, assess service needs, coordinate with technicians, and maintain records. A customer-service mindset and ability to explain technical details clearly are essential, with opportunities for growth and Mercedes-Benz training.