Mercedes Benz Service Advisor

Milwaukee-Division; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Growth & training with Mercedes Benz

Health benefits

Employee discounts on vehicles, parts,

Team-oriented work environment

Job summary

Milwaukee Division is seeking a Mercedes Benz Service Advisor in Milwaukee, WI. You will be the primary contact between customers and our service team, ensuring a smooth and high-quality service experience that upholds Mercedes-Benz brand standards.

Responsibilities include greeting customers, assessing service needs, scheduling with technicians, maintaining records, and staying current on product offerings and warranties. A customer-service mindset and clear communication are essential.

Qualifications

• Previous experience in automotive service advising or a related customer service role is preferred.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to explain technical information clearly to customers with varying levels of automotive knowledge.
• Excellent organizational and time-management abilities.
• Familiarity with automotive diagnostic tools and software is a plus.
• Must be based in or willing to commute to Milwaukee, WI.

Responsibilities

• Greet customers promptly and professionally, providing an engaging service experience.
• Assess customers’ vehicle service needs and communicate recommended services clearly and effectively.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient vehicle maintenance and repairs.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Handle customer inquiries, concerns, and follow-ups to ensure complete satisfaction.
• Collaborate with the parts department and other internal teams to facilitate seamless service operations.
• Stay updated on Mercedes Benz products, services, and warranty policies to provide accurate information.

Skills

Customer service

Communication

Interpersonal skills

Time management

Diagnostic tools familiarity

Tools

Automotive diagnostic tools/software

Job description

Join the Milwaukee Division as a Mercedes Benz Service Advisor, where you will play a key role in delivering exceptional automotive service experiences to our valued customers. In this position, you will serve as the primary point of contact between customers and our service team, ensuring a smooth and satisfying service process while upholding the prestigious Mercedes Benz brand standards.

Responsibilities

• Greet customers promptly and professionally, providing an engaging and attentive service experience.
• Assess customers’ vehicle service needs and communicate recommended services clearly and effectively.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient vehicle maintenance and repairs.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Handle customer inquiries, concerns, and follow-ups to ensure complete satisfaction.
• Collaborate with the parts department and other internal teams to facilitate seamless service operations.
• Stay updated on Mercedes Benz products, services, and warranty policies to provide accurate information.

Requirements

• Previous experience in automotive service advising or a related customer service role is preferred.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to explain technical information clearly to customers with varying levels of automotive knowledge.
• Excellent organizational and time-management abilities.
• Familiarity with automotive diagnostic tools and software is a plus.
• Must be based in or willing to commute to Milwaukee, WI.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and training with Mercedes Benz.
• Comprehensive health and wellness benefits.
• Employee discounts on vehicles, parts, and services.
• Supportive and team-oriented work environment.

About the Company

Milwaukee Division is a respected dealership committed to delivering outstanding customer experiences and quality automotive services. As an authorized Mercedes Benz retailer, we pride ourselves on our professionalism, expertise, and dedication to maintaining the luxury brand’s reputation. Join our team and be part of a company that values integrity, innovation, and excellence.