Service Advisor

Delaney-Automotive-Group; White Township (PA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Delaney Automotive Group is seeking a Service Advisor in Indiana, PA. You will greet customers, assess vehicle service needs, and communicate estimates and timelines. You'll promote services and parts, coordinate with technicians, and ensure warranty repairs follow manufacturer guidelines.

Ideal applicants have at least two years in a service role, strong communication, a professional image, and a valid driver's license. This on-site position emphasizes customer care and teamwork.

Formación

• Two years of experience as a service advisor.
• Customer-oriented, self-motivated team player.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• Must have a valid driver's license.

Responsabilidades

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer's service needs.
• Promote services, parts and accessories by understanding product and service requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor service progress and communicate changes to customers for approval.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-up.
• Inspect vehicles before delivery and communicate results to customers.
• Comply with state and federal auto repair laws and consumer protection rules.
• Demonstrate company values in all interactions.

Conocimientos

Customer service

Team player

Communication skills

Valid driver's license

Educación

High School Diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Indiana, PA, US

2 days ago Requisition ID: 1422

PRIMANRY FUNCTION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service customers.

ESSENTIAL JOB FUNCTION/DUTIES:

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

MINIMUM WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:

• Two years of previous experience as a service advisor.
• Must be a customer-oriented, self-motivated team player.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• High School Diploma or GED required.
• Must have a valid driver's license.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Periods of both sitting and standing.
• Must be able to lift up to 30 pounds occasionally

EMPLOYEE REQUIREMENTS:

Compliance with all policies of the company including without limitation the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement. This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.