Customer Experience Advisor — Auto Service (Employee-Owned)

Ben Tire Distributors - Neal Tire & Auto; Greencastle (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay w/ Weekly Payroll

401(k) w/ Company Match

Employee Stock Ownership Plan

Paid Time Off & Paid Holidays

Employee Discount

Medical Insurance

Vision Insurance

Job summary

Neal Tire & Auto Service in Indiana is seeking a Customer Service Advisor to be the first point of contact for customers, helping determine repairs and maintenance, communicating potential costs to customers and technicians, and keeping customers informed about the status of their vehicle.

This full-time role emphasizes accurate estimates, clear communication, and timely updates, with competitive pay and comprehensive benefits included.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with clean record.
• Background check and pre-employment drug screening completed.

Responsibilities

• Answer phones and greet customers in the showroom promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Advise customers on the care of and the value of maintaining their vehicles.
• Determine needed maintenance based on age, mileage, and vehicle history.
• Determine needs for repair and/or service of their vehicle issues.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare complete and accurate cost estimates for labor and parts.
• Monitor the progress of each vehicle and update customers regularly.
• Verify final invoice reflects services performed on the work order.
• Increase customer satisfaction by building strong customer relations.

Skills

Automotive knowledge

Tire maintenance

Customer communication

Multitasking

Education

High School Diploma/GED

Job description

Neal Tire & Auto Service in Indiana is seeking a Customer Service Advisor to be the first point of contact for customers, helping determine repairs and maintenance, communicating potential costs to customers and technicians, and keeping customers informed about the status of their vehicle.

This full-time role emphasizes accurate estimates, clear communication, and timely updates, with competitive pay and comprehensive benefits included.