Service Advisor: Elevate Auto Care & Customer Experience

Baierl Honda; Wexford (Allegheny County); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Life Insurance

Job summary

Baierl Honda in Wexford, PA is seeking a Service Advisor to join its busy service department. The role focuses on greeting customers, assessing needs through walk-arounds, and communicating repair steps, costs, and timelines. You will prepare accurate repair orders and estimates, and obtain approvals after multi-point inspections.

The position offers a competitive salary, benefits, and a structured work schedule with occasional extended hours and one Saturday per month.

Qualifications

• 2+ years of Service Advisor experience.
• Strong customer service skills.
• Excellent communication abilities.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection

Skills

Service Advisor exp

Customer Service

Excellent Communication

Job description

Baierl Honda in Wexford, PA is seeking a Service Advisor to join its busy service department. The role focuses on greeting customers, assessing needs through walk-arounds, and communicating repair steps, costs, and timelines. You will prepare accurate repair orders and estimates, and obtain approvals after multi-point inspections.

The position offers a competitive salary, benefits, and a structured work schedule with occasional extended hours and one Saturday per month.