Service Advisor

Baierl Honda; Wexford (Allegheny County); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Life Insurance

Job summary

Baierl Honda in Wexford, PA is seeking a Service Advisor to join its busy service department. The role focuses on greeting customers, assessing needs through walk-arounds, and communicating repair steps, costs, and timelines. You will prepare accurate repair orders and estimates, and obtain approvals after multi-point inspections.

The position offers a competitive salary, benefits, and a structured work schedule with occasional extended hours and one Saturday per month.

Qualifications

• 2+ years of Service Advisor experience.
• Strong customer service skills.
• Excellent communication abilities.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection

Skills

Service Advisor exp

Customer Service

Excellent Communication

Job description

Dealership:L0288 Baierl HondaBaierl Honda of WexfordHiring: Service AdvisorPay: $60,000-$120,000Schedule: 7:30-5:00 Monday-Friday (one day a week 7:30-6:00). One Saturday a month with a day off during the weekWhy Join Our Team?Are you ready to take your career to the next level?Our supportive management and busy service department can take you there!Apply today and join Baierl Honda!What You'll DoGreet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair ordersProvide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspectionWhat You'll Bring2+ year of Service Advisor experienceCustomer Service SkillsExcellent CommunicationAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.