Dynamic Service Advisor: Customer‑Centric Auto Care & Growth

Wright Automotive Group; Wexford (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Employee discounts on vehicles, parts,

Job summary

Wright Buick GMC Lotus in Wexford, PA is seeking a full-time Service Advisor to join a fast-paced, customer-focused team. You will greet guests, document concerns, and coordinate with technicians to communicate inspections, repairs, and maintenance needs.

You’ll provide transparent estimates and obtain approvals while guiding vehicles through the service flow to ensure a smooth pickup experience. The role emphasizes strong communication, multi-tasking, and excellent guest service, with

Qualifications

• Excellent communication, interpersonal, and consultation skills.
• Strong multi-tasking and organizational abilities.
• Prior experience as a Service Advisor or in automotive service sales is preferred.
• Strong computer skills (CDK DMS/scheduling software is a plus).
• Must have a valid PA driver's license with a clean driving record.
• Must be able to pass a standard background check and drug screen.

Responsibilities

• Greet service guests and document symptoms on repair orders.
• Act as liaison between customers and technicians; provide clear updates on inspections and repairs.
• Provide transparent cost estimates and obtain customer authorizations.
• Manage workflow of customer vehicles for timely completion and smooth pickup.
• Deliver an exceptional guest experience that supports high customer satisfaction.

Job description

Wright Buick GMC Lotus in Wexford, PA is seeking a full-time Service Advisor to join a fast-paced, customer-focused team. You will greet guests, document concerns, and coordinate with technicians to communicate inspections, repairs, and maintenance needs.

You’ll provide transparent estimates and obtain approvals while guiding vehicles through the service flow to ensure a smooth pickup experience. The role emphasizes strong communication, multi-tasking, and excellent guest service, with