Service Advisor — Customer Care & Estimates

L0288 Baierl Honda; McCandless (Allegheny County); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Service Advisor for Baierl Honda in Wexford to greet customers, identify needs, and communicate service plans. You will conduct vehicle walkarounds, present estimates, and secure approvals for inspections and repairs.

The role emphasizes accurate repair orders, upfront pricing, and delivering a transparent customer experience in a busy service department. Competitive benefits are offered.

Qualifications

• 2+ years of Service Advisor experience.
• Customer service skills.
• Excellent communication.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection.

Skills

Service Advisor experience

Customer Service Skills

Excellent Communication

Valid driver’s license

Job description

Lithia & Driveway is seeking a Service Advisor for Baierl Honda in Wexford to greet customers, identify needs, and communicate service plans. You will conduct vehicle walkarounds, present estimates, and secure approvals for inspections and repairs.

The role emphasizes accurate repair orders, upfront pricing, and delivering a transparent customer experience in a busy service department. Competitive benefits are offered.