Service Advisor

Hyundai of Anderson; South Carolina; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid vacation

Paid holidays

Comprehensive training

Job summary

A local automotive dealership in South Carolina is seeking an experienced Automotive Service Advisor to enhance the service department. The successful candidate will engage with customers effectively, manage service requests, and ensure a high level of customer satisfaction. Responsibilities include greeting customers, providing maintenance recommendations, and delivering excellent follow-up service. This role promises competitive pay along with benefits like health insurance and paid time off.

Qualifications

• Experience as a Service Advisor is a plus.
• Maintain a professional appearance.
• Ability to communicate via Phone, Internet, or Text.

Responsibilities

• Greet all Service Drive Customers promptly.
• Obtain Customer and Vehicle information accurately.
• Complete a Service Drive Walk Around.
• Recommend required and recommended maintenance.
• Prepare clear and accurate estimates for customers.
• Monitor repair progress and inform customers.
• Complete active delivery with the Customer.

Skills

Effective communication

Customer service orientation

Time management

Knowledge of dealership policies

Job description

Automotive Service Advisor

Hyundai of Anderson, SC is currently hiring for an EXPERIENCED Automotive Service Advisor to add to our team. Experienced Service advisors are eligible for a Sign-on Bonus!! We are looking for a talented individual who can assist guests in our service department and offer a fantastic experience when they visit our dealership. The ideal candidate is hard-working and motivated to thrive in their role while complimenting the team.

What We Offer

• Competitive pay
• Health insurance
• Paid vacation and paid holidays
• Professional work environment
• Comprehensive training

Responsibilities

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all Customer and Vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance items due
• Recommend to Customer both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with Customer on the progress of repairs
• Verify the final invoice and inform Customer of all repairs completed
• Complete an active delivery with the Customer

Qualifications

• Communicate effectively with our customers via Phone, Internet or Text
• Check email frequently and respond to customer inquiries immediately
• Maintain GREAT CSI
• Set appointments for our customers and properly outline timelines for repair
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance