Experienced Service Advisor

Wolfchase Hyundai; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Wolfchase Hyundai in Memphis, TN, is hiring a service advisor to ensure a positive customer experience by coordinating vehicle maintenance and repair services. The candidate will be the primary contact for customers, assisting in scheduling appointments and providing service recommendations.

Ideal candidates will have experience in automotive service alongside strong communication skills and knowledge of Hyundai vehicles. This role offers opportunities for advancement within the dealership.

Qualifications

• Previous experience as a service advisor in an automotive dealership.
• Strong knowledge of maintenance requirements for Hyundai vehicles.
• Excellent verbal and written communication with a focus on customer service.

Responsibilities

• Greet customers and address concerns regarding service options.
• Schedule and manage service appointments for optimal workflow.
• Conduct initial vehicle inspections to identify issues.

Skills

Customer service

Knowledge of Hyundai vehicles

Communication skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Training in automotive service management

Job description

As a Wolfchase Hyundai service advisor, you will be responsible for ensuring a positive customer experience by coordinating vehicle maintenance and repair services. You will act as the primary point of contact for Hyundai customers, assisting them with scheduling service appointments, providing cost estimates, and communicating service recommendations. Your role involves liaising between customers and the service technicians to ensure timely and accurate completion of repairs or maintenance work.

Key Responsibilities

• Customer Service: Greet customers, listen to their concerns, and provide guidance on service options.
• Appointment Scheduling: Schedule service appointments and manage the service bay to optimize workflow.
• Vehicle Inspection: Conduct initial vehicle inspections to identify problems and create service orders.
• Service Recommendations: Communicate recommended repairs and maintenance based on Hyundai guidelines and customer needs.
• Cost Estimation: Provide accurate cost estimates for labor and parts, ensuring transparency in pricing.
• Parts Ordering: Coordinate with the parts department to order necessary components for repairs.
• Service Updates: Keep customers informed about the status of their vehicles and any changes to the service timeline.
• Quality Assurance: Verify completed work meets Hyundai's standards and address any customer concerns promptly.
• Documentation: Maintain detailed records of service orders, invoices, and customer interactions.

Skills and Qualifications

• Previous experience as a service advisor, preferably in an automotive dealership.
• Strong knowledge of Hyundai vehicles, their maintenance requirements, and common issues.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems and software for scheduling and documentation.

Education and Certification

• High school diploma or equivalent is typically required.
• Additional training or certification in automotive service management or customer relations is a plus.

Working Conditions

• Hyundai service advisors typically work in dealership service departments.
• The job may involve standing for extended periods and occasional lifting of moderate weights.

Career Path

• Service advisors may advance to supervisory roles within the service department or pursue further training to become certified Hyundai technicians.

This description outlines the core responsibilities and qualifications expected of a Hyundai service advisor, emphasizing customer service, technical knowledge, and organizational skills essential for success in the role.