Service Advisor: Drive Repairs, Sales & Customer Delight

Lever, Inc.; Kansas City (MO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Incentives program

Job summary

Lever, Inc. seeks a Service Advisor to manage the customer experience from check-in through delivery, translating vehicle needs into repair orders and presenting recommendations. You will drive service sales while ensuring accurate communication between customers and technicians in a fast-paced shop.

You will focus on building trust, delivering timely updates, and promoting preventive maintenance to increase loyalty and revenue. This on-site role rewards strong communication and teamwork.

Qualifications

• Experience delivering exceptional customer service in a fast-paced automotive service environment.
• Ability to explain repair options clearly and obtain approvals.
• Proven track record meeting or exceeding service and sales targets.

Responsibilities

• Be the primary customer contact from check-in to delivery.
• Create accurate repair orders and communicate status to customers.
• Present maintenance recommendations and obtain approvals.
• Coordinate with technicians and parts personnel to maintain workflow.
• Follow up with customers after service and encourage reviews.

Skills

Customer Service

Communication

Sales Skills

Problem Solving

CRM Software

Tools

Scheduling Software

Job description

Lever, Inc. seeks a Service Advisor to manage the customer experience from check-in through delivery, translating vehicle needs into repair orders and presenting recommendations. You will drive service sales while ensuring accurate communication between customers and technicians in a fast-paced shop.

You will focus on building trust, delivering timely updates, and promoting preventive maintenance to increase loyalty and revenue. This on-site role rewards strong communication and teamwork.