Express Service Advisor

Hireology; Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401KPlan

Medical and Dental

PTO

Flexible work schedule

Job summary

Hireology seeks a Service Advisor to own the customer experience in the service lane, from greeting owners to explaining the repair process. You’ll coordinate with technicians, manage scheduling, and ensure customers leave with a positive impression. Prior roles in customer service, retail, hospitality, or restaurant are welcome even if new to automotive.

This on-site role supports a flexible work schedule while delivering prompt, courteous service and concierge support for inquiries.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others (if applicable).

Responsibilities

• Oversee flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience to leave a positive dealership impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

Job description

Job Summary

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality
• Demonstrated ability to manage others?