Service Advisor — Drive Repairs & Delightful Customer Care

Rihm Family Companies; Coon Rapids (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Very competitive pay

Generous PTO + Holidays

Medical, dental, vision coverage

HSA with employer contribution

FSA

401(k) with employer match

Life and AD&D coverage

Long term disability

Short term disability

Supplemental insurance options

Company paid training

Employee assistance program

Company discounts

Safety footwear program

Job summary

Rihm Family Companies is seeking a Service Advisor to coordinate repairs from opening through closing, assigning work to technicians and keeping customers informed by preferred method. This role focuses on accurate estimates and timely communication while ensuring RO closure within two days of last touch by a technician.

The position requires professional interaction with customers and vendors, a commitment to quality service, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience coordinating service repairs and communicating with customers.
• Ability to reference vehicle history, warranties and campaigns.
• Comfort with creating estimates and obtaining approvals.

Responsibilities

• Schedules service work for efficient outcomes.
• Greets customers in a timely, friendly manner.
• Documents accurate descriptions of customer complaints.
• Updates customers on repair status and communicates estimates.

Skills

Customer service

Communication

Scheduling

Documentation

Tools

RO development

Job description

Rihm Family Companies is seeking a Service Advisor to coordinate repairs from opening through closing, assigning work to technicians and keeping customers informed by preferred method. This role focuses on accurate estimates and timely communication while ensuring RO closure within two days of last touch by a technician.

The position requires professional interaction with customers and vendors, a commitment to quality service, and the ability to manage multiple tasks in a fast-paced environment.