Senior Service Advisor – Auto Repair & Customer Care

Paycom - ATS; Coon Rapids (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Very competitive pay

Generous PTO + Holidays

Medical, Dental, Vision Coverage

HSA with Employer Contribution

FSA

401(k) with Employer Match

Life and AD&D Coverage

Long Term Disability

Short Term Disability

Supplemental Insurance

Company Paid Training

Employee Assistance Program

Company Discounts

Red Wing Shoe Safety Footwear Program

Job summary

Rihm Family Companies in Minnesota is seeking an Experienced Service Advisor to coordinate customer repairs from opening to closing, assign work to technicians, and keep customers updated by their preferred method (phone, text, email, or on-premises).

You will schedule service, greet customers, document complaints, reference vehicle history and warranties, create and communicate estimates, obtain approvals, and update customers on repair status.

Qualifications

• High School Diploma or GED required.
• Proficient with computer and computer applications.

Responsibilities

• Schedules service work for efficient and productive outcomes.
• Greet customers in a timely friendly manner.
• Document accurate descriptions of customer complaints.
• Reference vehicle history, warranty coverage, open campaigns, etc.
• Create and communicate estimates of cost and time to repair to customers.
• Obtain customer PO or documented approval and signatures.
• Explain repairs to customers on a timely basis.
• Audit repair orders for completion and close RO within 2 days of last technician touch.
• Update customers on repair status.

Skills

Customer service

Organized

Detail oriented

Independent thinking

Professional

Education

High School Diploma or GED

Tools

Computer applications

Job description

Rihm Family Companies in Minnesota is seeking an Experienced Service Advisor to coordinate customer repairs from opening to closing, assign work to technicians, and keep customers updated by their preferred method (phone, text, email, or on-premises).

You will schedule service, greet customers, document complaints, reference vehicle history and warranties, create and communicate estimates, obtain approvals, and update customers on repair status.