Service Advisor

Rihm Family Companies; Coon Rapids (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Very competitive pay

Generous PTO + Holidays

Medical, dental, vision coverage

HSA with employer contribution

FSA

401(k) with employer match

Life and AD&D coverage

Long term disability

Short term disability

Supplemental insurance options

Company paid training

Employee assistance program

Company discounts

Safety footwear program

Job summary

Rihm Family Companies is seeking a Service Advisor to coordinate repairs from opening through closing, assigning work to technicians and keeping customers informed by preferred method. This role focuses on accurate estimates and timely communication while ensuring RO closure within two days of last touch by a technician.

The position requires professional interaction with customers and vendors, a commitment to quality service, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience coordinating service repairs and communicating with customers.
• Ability to reference vehicle history, warranties and campaigns.
• Comfort with creating estimates and obtaining approvals.

Responsibilities

• Schedules service work for efficient outcomes.
• Greets customers in a timely, friendly manner.
• Documents accurate descriptions of customer complaints.
• Updates customers on repair status and communicates estimates.

Skills

Customer service

Communication

Scheduling

Documentation

Tools

RO development

Job description

Company Introduction:

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Advisor with an established organization, you could be the right fit for Rihm Family Companies.

Benefits We Offer

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts
• Red Wing Shoe Safety Footwear Program

Position Summary

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

Essential Position Functions/Responsibilities

• Schedules service work for efficient and productive work outcomes
• Greets customers in a timely friendly manner
• Documents accurate description of customer complaints
• References vehicle history, warranty coverage, open campaigns, etc.
• Creates and communicates estimates cost and time to repair to customer
• Obtains customer PO or documented approval and signatures from customer
• Explains repairs to customers on a timely basis
• Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
• Updates customers on repair status
• Issues PO’s to vendors and processes accounts payable invoices
• Responds to telephone and in-person inquiries in a professional manner
• Handles after hours breakdown calls
• Maintains professional appearance
• Keeps work area clean
• Other duties to meet business requirements