Senior Service Advisor - Customer Care & Repair Estimates

Tive, Inc.; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Ricart Automotive is seeking a Service Advisor to greet customers in the drive, review appointment reasons, and generate repair orders. You will dispatch to technicians, develop material and labor estimates, calculate payments, and verify warranty coverage.

You’ll also arrange towing or transportation and handle follow-up calls to update customers on service status. Qualified candidates will have a valid driver’s license, a high school diploma or equivalent, excellent communication skills, and

Qualifications

• Must have a valid driver’s license.
• High school education or equivalent.
• Ability to drive a manual vehicle preferred, but not required.
• Excellent oral communication skills.
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods.
• Flexibility with schedule to work nights and weekends.
• Strong problem-solving and conflict-resolution skills.
• Must be able to manage relationships across all channels and levels.

Responsibilities

• Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment.
• Review primary appointment reason with the customer and ask questions to identify any other issues their vehicle may be experiencing.
• Generate repair orders for customers.
• Dispatch the job to the properly trained technician.
• Develop estimates by costing materials, supplies, and labor.
• Calculate customer’s payment; including deductibles.
• Verify warranty and service contract coverage by examining documents and records.
• Arrange towing and temporary transportation for the customer.
• Answer incoming calls from customers to address concerns and set appointments for future service needs.
• Make outgoing calls to customers to update them on the status of their vehicle in service.
• Any additional training or responsibilities as deemed necessary by Service Manager

Skills

Excellent communication

Credit card systems

Standing for long periods

Manual transmission

Schedule flexibility

Problem-solving

Conflict resolution

Relationship management

Education

High school diploma or equivalent

Job description

Ricart Automotive is seeking a Service Advisor to greet customers in the drive, review appointment reasons, and generate repair orders. You will dispatch to technicians, develop material and labor estimates, calculate payments, and verify warranty coverage.

You’ll also arrange towing or transportation and handle follow-up calls to update customers on service status. Qualified candidates will have a valid driver’s license, a high school diploma or equivalent, excellent communication skills, and