Service Advisor: Customer Scheduling & Support

Ziegler Inc.; Buhl (MN); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO in first year

9 paid holidays

401(k) with company match

HSA contributions

Short-Term and Long-Term Disability

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Inc. is seeking a Service Advisor to handle customer calls at the branch, open service calls, provide updates, schedule timelines, and support internal and external customers with process communication.

Responsibilities include coordinating repairs, pricing approvals, updating sales teams, and managing service contracts while aligning with WIP and shop workflows. Requires strong customer service, mechanical aptitude, and Office skills.

Qualifications

• High school degree/GED required; Associate's degree preferred.
• 7+ years of customer service experience required.
• Mechanical aptitude required.
• Strong computer and Microsoft Office experience (Outlook, Word, Excel).
• Strong phone and customer service required.
• Industry experience strongly preferred.

Responsibilities

• Open service calls and segments.
• Research warranty when opening a call or when requested.
• Use Standard Jobs when available.
• Schedule service.
• Contact credit for needed overrides & new account set-ups.
• Monitor unexecuted service contracts and be main point of contact for service contracts.

Skills

Customer service

Mechanical aptitude

Phone skills

Communication

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Ziegler Inc. is seeking a Service Advisor to handle customer calls at the branch, open service calls, provide updates, schedule timelines, and support internal and external customers with process communication.

Responsibilities include coordinating repairs, pricing approvals, updating sales teams, and managing service contracts while aligning with WIP and shop workflows. Requires strong customer service, mechanical aptitude, and Office skills.