Senior Service Advisor - Equipment Scheduling & Customer Care

Ziegler Caterpillar; New Hampton (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

PTO 15 days first year

9 paid holidays

401(k) with company match

HSA contributions

Disability Insurance

Paid parental leave

Fitness membership discount

Education assistance

Job summary

Ziegler CAT is seeking a Service Advisor to handle branch customer calls, open service calls, provide updates, schedule timelines and support internal and external customers.

The role requires strong customer service, mechanical aptitude, and proficiency with MS Office; 7+ years in service or customer-facing roles preferred. Excellent communication is essential for success at this branch.

Qualifications

• High school diploma or GED required; an Associate’s degree preferred.
• 7+ years of customer service experience required.
• Mechanical aptitude and strong computer skills (Outlook, Word, Excel).
• Industry experience with equipment or dealer networks preferred.

Responsibilities

• Open service calls and segments; research warranty when opening a call or on request.
• Schedule service and provide updates to customers on status and timelines.
• Coordinate with sales and shop staff on workload capacity and transportation needs.
• Act as main contact for service contracts and approvals for repairs.
• Assist with invoice disputes and account set-up as needed.

Skills

Customer service experience

Communication

Phone skills

Mechanical aptitude

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Ziegler CAT is seeking a Service Advisor to handle branch customer calls, open service calls, provide updates, schedule timelines and support internal and external customers.

The role requires strong customer service, mechanical aptitude, and proficiency with MS Office; 7+ years in service or customer-facing roles preferred. Excellent communication is essential for success at this branch.