Service Advisor - Zimbrick West

Zimbrick, Inc; Madison (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Zimbrick, Inc. is seeking a motivated Service Advisor to be the key link between customers and our service technicians in Madison, WI. You will understand vehicle service needs, recommend maintenance, and ensure an exceptional customer experience from check-in to check-out.

You will welcome customers, document concerns, discuss estimates, and coordinate with technicians to deliver timely repairs while maintaining strong customer relationships and dealership standards.

Qualifications

• Customer service experience preferred; automotive service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to stay organized and manage multiple customers and repair orders.
• Professional, positive attitude and strong attention to detail.
• Ability to work effectively with technicians, parts personnel, and other dealership team members.
• Comfortable discussing vehicle repairs, maintenance, and pricing with customers.
• A team-oriented mindset and commitment to providing an excellent customer experience.

Responsibilities

• Welcome customers and create a positive, professional service experience
• Listen carefully to customers and accurately document their vehicle concerns
• Recommend maintenance and repairs based on vehicle needs and manufacturer guidelines
• Communicate repair recommendations clearly and explain costs and timelines
• Work closely with technicians to ensure accurate diagnoses and timely repairs
• Keep customers informed throughout the repair process
• Review completed work with customers and explain services performed
• Prepare accurate repair orders and ensure all necessary documentation is completed
• Follow up with customers regarding recommended or declined services
• Help maintain strong customer relationships and encourage repeat business
• Meet dealership standards for customer satisfaction, sales, and profitability

Skills

Customer service experience

Strong communication

Interpersonal skills

Organizational skills

Professional attitude

Team player

Valid driver’s license

Job description

Zimbrick BGMC West is looking for a motivated, customer-focused Service Advisor to join our team!

As a Service Advisor, you’ll be the key connection between our customers and our service technicians. You’ll help customers understand their vehicle’s service needs, recommend appropriate maintenance and repairs, and ensure every customer receives an exceptional experience from check-in to check-out.

At Zimbrick, we believe our people are our greatest asset. We’re looking for someone who takes pride in their work, enjoys building relationships, and wants to be part of a team that puts customers first.

What You'll Do

Welcome customers and create a positive, professional service experience

Listen carefully to customers and accurately document their vehicle concerns

Recommend maintenance and repairs based on vehicle needs and manufacturer guidelines

Communicate repair recommendations clearly and explain costs and timelines

Work closely with technicians to ensure accurate diagnoses and timely repairs

Keep customers informed throughout the repair process

Review completed work with customers and explain services performed

Prepare accurate repair orders and ensure all necessary documentation is completed

Follow up with customers regarding recommended or declined services

Help maintain strong customer relationships and encourage repeat business

Meet dealership standards for customer satisfaction, sales, and profitability

What We're Looking For

Customer service experience; automotive service experience is preferred

Strong communication and interpersonal skills

Ability to stay organized and manage multiple customers and repair orders

A professional, positive attitude and strong attention to detail

Ability to work effectively with technicians, parts personnel, and other dealership team members

Comfortable discussing vehicle repairs, maintenance, and pricing with customers

Valid driver’s license and a good driving record

A team-oriented mindset and commitment to providing an excellent customer experience

Automotive Service Advisor experience is a plus, but we’re also interested in candidates with strong customer service, sales, or automotive backgrounds who are ready to grow their career.

Why Zimbrick?

At Zimbrick, we’re more than a dealership—we’re a team. We’ve built our business around taking care of our customers and taking care of our employees.

We offer a professional, team-oriented environment where you can build a career, develop your skills, and be recognized for your contributions.

If you’re a motivated, people-focused professional who enjoys the automotive business and wants to be part of a great team, we’d love to hear from you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.