Service Advisor - Auto Dealership | Customer Care & Upsell

Premier Leasing & Rental; York (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered.

We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! Responsibilities include creating a positive initial contact with service customers, handling service phone calls professionally, coordinating with shop foremen to schedule repairs,

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness and ability to work up to 12 hours per day as required.
• Ability to sell service work.
• Ability to work with customers in a variety of situations.
• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis.

Responsibilities

• Create a positive initial contact with service customers.
• Insure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open work orders.
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests.
• Determine method of payment and explain payment requirements to customer before work commences.
• Maintain communication with customer as necessary during the repair process.
• Maintain complete knowledge of OEM and vendor warranties.
• Close repair orders.

Skills

Customer service

Communication

Writing skills

Computer skills

Job description

Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered.

We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! Responsibilities include creating a positive initial contact with service customers, handling service phone calls professionally, coordinating with shop foremen to schedule repairs,