Service Advisor

CSM Companies, Inc. - Kenworth; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Kenworth is seeking a Service Advisor to deliver exceptional customer service and drive service sales. The role involves handling service calls, coordinating with the shop team, and ensuring accurate work orders and clear communication with customers.

The position requires flexibility to work scheduled hours and a willingness to perform additional duties as directed by the Service Manager. Comprehensive benefits are offered in a growing dealership group.

Qualifications

• Excellent customer service and communication skills required.
• Ability to sell service work and explain options to customers.
• Proficient computer skills and basic software literacy.
• Willingness to work in a dealership environment and handle weather exposure.
• Physical stamina to sit/stand and lift up to 75 lbs when needed.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service calls are handled professionally and promptly.
• Work with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Follow company SOPs and maintain documentation.

Skills

Customer service

Communication

Sales

Computer skills

Job description

Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

• Expected hours for this role will be 11:30 AM to 8:00 PM, Tuesday through Friday and Saturdays from 7:00 AM to 3:00 PM.

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis