Truck Service Advisor: Customer-Focused Repairs & Scheduling

Truck Enterprises; Richmond (VA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

FSAs with FLEX Card

401(k) with company match

Paid vacation and personal leave

Job summary

Kenworth Sales Company in Richmond, VA is seeking a Service Advisor to generate, monitor, and close repair orders while assisting the Service Manager with department records. The role involves direct customer interaction, estimating, and scheduling to ensure timely service completion.

Applicants should have strong communication and organizational skills, attention to detail, and a customer-focused mindset. This on-site position offers a competitive hourly wage and benefits.

Qualifications

• Ability to read and comprehend English instructions and information.
• High school diploma or equivalent.
• Must have a working knowledge of all heavy truck repair methods.
• Must be able to identify and meet customer needs.
• Self-motivated with a solutions mindset.
• Strong organizational and communication skills.
• Excellent phone and customer service abilities.

Responsibilities

• Coordinates all customer contact with the Service Department, including estimates, appointments, authorizations, and inquiries.
• Generates and maintains all work orders and repair orders; communicates repairs to technicians.

Skills

English comprehension

High school diploma

Customer service

Problem solving

Organizational skills

Communication skills

Attention to detail

Job description

Kenworth Sales Company in Richmond, VA is seeking a Service Advisor to generate, monitor, and close repair orders while assisting the Service Manager with department records. The role involves direct customer interaction, estimating, and scheduling to ensure timely service completion.

Applicants should have strong communication and organizational skills, attention to detail, and a customer-focused mindset. This on-site position offers a competitive hourly wage and benefits.