Service Advisor: Customer-First Auto Care & Growth

Main Street Auto; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto is seeking a motivated Service Advisor to serve as the primary customer contact for vehicle maintenance and repairs. This role focuses on delivering outstanding service, coordinating service appointments, and communicating estimates and approvals clearly to customers.

The successful candidate will guide customers through service recommendations, document vehicle histories, and collaborate with technicians to ensure timely, accurate work.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Education

High school diploma or equivalent

Job description

Main Street Auto is seeking a motivated Service Advisor to serve as the primary customer contact for vehicle maintenance and repairs. This role focuses on delivering outstanding service, coordinating service appointments, and communicating estimates and approvals clearly to customers.

The successful candidate will guide customers through service recommendations, document vehicle histories, and collaborate with technicians to ensure timely, accurate work.