Auto Service Advisor: Customer-Driven & Growth-Minded

Main Street Auto; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Main Street Auto in the Town of Florida area is seeking a customer-focused Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs, and ensuring a positive service experience.

Responsibilities include greeting customers, scheduling services, providing cost estimates, and coordinating with technicians to complete work while maintaining thorough service records.

Qualifications

• High school diploma or equivalent; automotive education a plus.
• Proven experience as a Service Advisor in automotive.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Knowledge of automotive systems and repairs; computer skills.

Responsibilities

• Greet customers and be the main point of contact.
• Schedule appointments and gather vehicle history.
• Advise on services and maintenance per manufacturer guides.
• Prepare and explain cost estimates; obtain approvals.
• Create repair orders and maintain service records.
• Follow up to ensure customer satisfaction and resolve issues.

Skills

Communication

Customer service

Time management

Education

High school diploma or equivalent

Automotive education or certification (a plus)

Tools

Automotive software familiarity

Job description

Main Street Auto in the Town of Florida area is seeking a customer-focused Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs, and ensuring a positive service experience.

Responsibilities include greeting customers, scheduling services, providing cost estimates, and coordinating with technicians to complete work while maintaining thorough service records.