No-Weekend Auto Service Advisor: Customer Focus

Main Street Auto; Virginia (MN); On-site; USD 36,000 - 46,000; Full time

Job summary

Main Street Auto in the United States is seeking a highly organized and customer-focused Service Advisor to join our automotive service team. You will serve as the primary contact for customers, manage vehicle maintenance and repairs, and deliver a positive service experience while coordinating with technicians and service staff.

Responsibilities include greeting customers, estimating costs, creating repair orders, and following up to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound knowledge of automotive systems and repairs.
• Proficient with automotive software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Customer Interaction: Greet customers and provide a warm, friendly, and professional atmosphere.
• Service Coordination: Schedule and confirm service appointments, gather vehicle history, symptoms, and requested services.
• Cost Estimation and Approval: Prepare cost estimates and obtain customer approval for repairs.
• Repair Order Management: Create and manage repair orders and maintain service records.
• Customer Satisfaction: Follow up with customers to ensure satisfaction and address concerns promptly.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Education

High school diploma

Automotive certification

Tools

Automotive software

Job description

Main Street Auto in the United States is seeking a highly organized and customer-focused Service Advisor to join our automotive service team. You will serve as the primary contact for customers, manage vehicle maintenance and repairs, and deliver a positive service experience while coordinating with technicians and service staff.

Responsibilities include greeting customers, estimating costs, creating repair orders, and following up to ensure satisfaction.