Automotive Service Advisor: Customer Care & Growth

Main Street Auto; Independence (MO); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth opportunities

Job summary

Main Street Auto in Independence, MO is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, document concerns, coordinate service appointments, and communicate with technicians to ensure a smooth repair process.

The ideal candidate has a high school diploma, proven experience as a service advisor in the automotive industry, excellent communication, strong organizational skills, and working knowledge of automotive systems and software.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding concerns and requirements.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time.
• Gather necessary information including vehicle history and symptoms; advise on services.
• Prepare and explain cost estimates; obtain customer approval for repairs; document services and parts.

Skills

Communication

Interpersonal skills

Organization

Time management

Automotive knowledge

Computer skills

Customer service

Education

High school diploma

Tools

Automotive software

Job description

Main Street Auto in Independence, MO is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, document concerns, coordinate service appointments, and communicate with technicians to ensure a smooth repair process.

The ideal candidate has a high school diploma, proven experience as a service advisor in the automotive industry, excellent communication, strong organizational skills, and working knowledge of automotive systems and software.