Service Advisor: Customer-First Auto Care

CarMax Business Services; Glen Allen (VA); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Commission

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax Business Services in Glen Allen, VA is seeking a Service Consultant to be the trusted link between customers and our technicians, ensuring transparent and exceptional service throughout the repair journey. You will guide customers before, during, and after service with clear communication and personalized support.

The role emphasizes strong interpersonal skills, active listening, accurate data recording, and cross-department collaboration in a fast-paced environment, with occasional

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Interpersonal skills

Active listening

Data entry

Team collaboration

Flexibility

Tools

Intermediate computer skills

Job description

CarMax Business Services in Glen Allen, VA is seeking a Service Consultant to be the trusted link between customers and our technicians, ensuring transparent and exceptional service throughout the repair journey. You will guide customers before, during, and after service with clear communication and personalized support.

The role emphasizes strong interpersonal skills, active listening, accurate data recording, and cross-department collaboration in a fast-paced environment, with occasional