Automotive Service Advisor: Customer Experience Champion

CarMax; Centennial (CO); On-site; USD 28,000 - 39,000; Full time

Job summary

CarMax is seeking a Customer Advisor to serve as the primary liaison between customers and technicians, ensuring transparency throughout the service and repair process. The role emphasizes delivering an iconic customer experience in a fast-paced environment.

The position requires strong communication, exceptional customer service focus, and the ability to manage multiple tasks while adhering to safety and policy guidelines. Benefits and a supportive team culture are highlighted.

Qualifications

• Excellent customer service focus with a friendly, professional demeanor.
• Strong communication with customers and team members.
• Ability to read and maintain accurate records using computer systems.
• Willingness to work in a fast-paced, multi-task environment.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with calls and provide status updates on vehicles.
• Create and process repair orders; route to technicians accurately.
• Review repair documentation before invoicing for accuracy.
• Discuss recommended repairs and obtain ESP claim approvals.
• Handle service payments and cash management with integrity.
• Maintain EH&S standards and keep the work area orderly.

Skills

Customer service

Interpersonal skills

Communication

Tech literacy

Job description

CarMax is seeking a Customer Advisor to serve as the primary liaison between customers and technicians, ensuring transparency throughout the service and repair process. The role emphasizes delivering an iconic customer experience in a fast-paced environment.

The position requires strong communication, exceptional customer service focus, and the ability to manage multiple tasks while adhering to safety and policy guidelines. Benefits and a supportive team culture are highlighted.