Service Advisor: Customer Experience & Vehicle Care

AutoNation; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Maternity benefits

Associate discounts on vehicles and服务

Job summary

AutoNation is seeking a Service Advisor in Houston to bridge the gap between customers and our service Technicians. You’ll explain recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

Join a nationwide team focused on delivering an exceptional customer experience, using cutting-edge technology and a proven process for vehicle maintenance and repair.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Organizational skills

Technology savvy

Education

High school diploma or equivalent

Tools

Digital showroom tools

Job description

AutoNation is seeking a Service Advisor in Houston to bridge the gap between customers and our service Technicians. You’ll explain recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

Join a nationwide team focused on delivering an exceptional customer experience, using cutting-edge technology and a proven process for vehicle maintenance and repair.