Service Advisor | Customer-Focused Auto Care

Sonic-Automotive; Chamblee (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Benefits package

Job summary

Dyer & Dyer Volvo, part of the Sonic Automotive family, seeks a Service Advisor to support customers and facilitate repairs. You will schedule, estimate, and communicate service details while ensuring quality and customer satisfaction in a fast-paced dealership environment.

We value professional presentation, two years of service-advising experience, and solid knowledge of vehicle systems. Expect comprehensive training, competitive compensation, and benefits as part of the Sonic Automotive

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional appearance.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Ability to pass pre-employment testing (background checks, MVR, drug test, credit report, valid license).

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written labor and parts estimate; establishes promised time.
• Monitors repair progress, communicates changes, and obtains authorization for additional work.
• Test-drives vehicles or refers to a test technician as needed.
• Maintains CSI at or above dealer/manufacturer benchmarks.
• Advises customers on vehicle care per manufacturer specifications.
• Maintains hours-per-repair-order writing efficiency.
• Follows safety policies and regulatory requirements.

Skills

Service Advisor

Vehicle knowledge

Excellent communication

Job description

Dyer & Dyer Volvo, part of the Sonic Automotive family, seeks a Service Advisor to support customers and facilitate repairs. You will schedule, estimate, and communicate service details while ensuring quality and customer satisfaction in a fast-paced dealership environment.

We value professional presentation, two years of service-advising experience, and solid knowledge of vehicle systems. Expect comprehensive training, competitive compensation, and benefits as part of the Sonic Automotive