Service Advisor & Customer Experience Lead

Genesis of Schererville; Schererville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Family owned

Positive work environment

Dental insurance

Vision insurance

Life Insurance

Job summary

Genesis of Schererville is seeking a Service Advisor to deliver a seamless service experience. The ideal candidate coordinates technician workflow, greets customers, gathers vehicle information, and provides clear estimates for parts and labor.

You will uphold manufacturer guidelines, allocate work efficiently, issue digital inspections, process payments, and ensure invoices match completed work while maintaining a positive customer experience.

Qualifications

• Professional demeanor with a customer-focused approach.
• Ability to lead and coordinate team activities.
• Strong organizational skills and proactive communication.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Skills

Customer service

Leadership

Organization

Communication

Time management

Job description

Genesis of Schererville is seeking a Service Advisor to deliver a seamless service experience. The ideal candidate coordinates technician workflow, greets customers, gathers vehicle information, and provides clear estimates for parts and labor.

You will uphold manufacturer guidelines, allocate work efficiently, issue digital inspections, process payments, and ensure invoices match completed work while maintaining a positive customer experience.