Service Advisor

Webb Automotive Group; Plainfield (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Average compensation

Health insurance

Dental, Vision, Assurity, and LifeLock

Paid Life Insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive Group is seeking a Service Advisor full-time to deliver a seamless service experience. You will coordinate technician workflow, greet customers, document vehicle symptoms, and provide accurate estimates while upholding warranty guidelines.

This Chicago-area dealership emphasizes family-owned culture, stability, and career growth, with excellent benefits and a team-oriented environment that supports professional development.

Qualifications

• Excellent organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience coordinating team activities.
• Clean driving record and valid driver’s license.
• Background check and drug screen required.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Skills

Organizational skills

Time management

Customer-focused

Communication skills

Leadership abilities

Professional appearance

Job description

Service Advisor- Full Time

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.

About Us

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!

Benefits

• Average annual compensation of $60,000 - $85,000
• Health insurance- Company contributes a portion to cost
• Dental, Vision, Assurity, and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Qualifications

• Strong organizational and time management skills
• Friendly, customer-oriented demeanor with exceptional communication skillsProven leadership abilities with experience in managing and coordinating team activities
• Professional appearance, maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid driver’s license
• Must be willing and able to submit to a Background Check and Drug Screen