Service Advisor: Lead Customer Care & Workshop Flow

Webb Chevy Plainfield; Schererville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

401(k)

Paid time off

Family owned

Positive work environment

Job summary

Webb Chevy Plainfield in Indiana is seeking a Service Advisor to deliver a seamless service experience. The ideal candidate will coordinate technician workflow, greet customers, and document vehicle symptoms accurately.

You will provide detailed estimates, uphold warranty guidelines, and ensure invoices reflect completed work while maintaining a positive customer journey. This full-time role offers a strong benefits package and opportunities in a family-owned dealership environment.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience in managing and coordinating team activities.
• Professional appearance and polished image.
• Must have a clean driving record and hold a valid driver's license.
• Willingness to submit to a Background Check and Drug Screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Skills

Customer service

Leadership

Time management

Communication

Organizational skills

Job description

Webb Chevy Plainfield in Indiana is seeking a Service Advisor to deliver a seamless service experience. The ideal candidate will coordinate technician workflow, greet customers, and document vehicle symptoms accurately.

You will provide detailed estimates, uphold warranty guidelines, and ensure invoices reflect completed work while maintaining a positive customer journey. This full-time role offers a strong benefits package and opportunities in a family-owned dealership environment.