Customer Experience Service Advisor

Auto Park Ford; Plymouth (IN); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Auto Group in Indiana is seeking a Service Advisor who will own the customer experience in the service lane and beyond. You are the first contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We are looking for applicants with prior franchise dealer experience. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping

Qualifications

• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Must submit for a pre-employment background check & drug screening.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Skills

Organized

Excellent communication

Professional appearance

Clean driving record

Background check

Drug screening

Job description

Auto Park Auto Group in Indiana is seeking a Service Advisor who will own the customer experience in the service lane and beyond. You are the first contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We are looking for applicants with prior franchise dealer experience. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping