Service Advisor | Commission-Based - Tonkin Gresham Honda

Gee Automotive Companies; Troutdale (OR); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-paid life insurance

Employee assistance plan and Telecare

Voluntary benefits (disability, etc.)

401(k) with company match

Generous PTO from Day 1

Employee pricing on parts, service, &d

Vehicle discounts

Job summary

Tonkin Gresham Honda in Troutdale, OR seeks a professional Service Advisor to guide customers through service and repair needs, setting accurate expectations and delivering a smooth, welcoming experience. You’ll coordinate with technicians and parts staff and keep customers informed from drop-off to pick-up.

As part of a growing Service Department, you’ll contribute to teamwork, integrity, and outstanding customer care, with a strong emphasis on communication and follow‑through.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a high-volume environment.
• Professional appearance and demeanor.

Responsibilities

• Greet customers in a prompt and professional manner upon arrival.
• Accurately document customer concerns and recommend necessary services.
• Communicate effectively with technicians and parts staff to coordinate repairs.
• Provide timely updates to customers regarding the status of their vehicles.
• Review completed work with customers and ensure satisfaction before vehicle delivery.
• Help maintain service department goals and customer satisfaction standards.

Skills

Communication

Organizational skills

Multi-tasking

Customer service

Job description

You are a professional, customer‑focused Service Advisor who takes pride in delivering a smooth, positive experience for every guest. You thrive in a fast‑paced service environment, are highly organized, and enjoy being the key point of contact for customers from vehicle drop‑off through pick‑up. Clear communication, attention to detail, and strong follow‑through are at the core of how you work.

In this role, you’ll guide customers through their service and repair needs, ensure expectations are set accurately, and help create an efficient and welcoming service experience.

You’ll bring these skills to Tonkin Gresham Honda, a dealership with a growing Service Department that values professionalism, teamwork, and excellent customer care.

Why Join the Tonkin Family of Dealerships?

At Tonkin Gresham Honda, we know that great service starts with great people. As a member of our team, you’ll be part of a supportive, high-performing dealership that values integrity, communication, and teamwork.

Here’s What Sets Us Apart

• Stability & Growth - Join a well-established dealership with a steady flow of customers and clear paths for career advancement
• Competitive Benefits - We offer affordable health insurance, a strong 401(k) match, and paid time off starting on day one — benefits designed to support you both personally and professionally
• Positive Work Culture - We foster a collaborative environment where team members are respected, supported, and empowered to succeed
• Customer-Focused Approach - We are committed to providing every customer with a service experience that reflects professionalism, efficiency, and care

Service Advisor Job Responsibilities

• Greet customers in a prompt and professional manner upon arrival
• Accurately document customer concerns and recommend necessary services
• Communicate effectively with technicians and parts staff to coordinate repairs
• Provide timely updates to customers regarding the status of their vehicles
• Review completed work with customers and ensure satisfaction before vehicle delivery
• Help maintain service department goals and customer satisfaction standards

Service Advisor Compensation & Benefits

Pay range: $5000.00 to $8000.00, depending on experience

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Service Advisor Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Professional appearance and demeanor

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.

Bring your skills and customer‑first mindset—

TGH