Service Advisor

Hubert Vester Auto Group; North Carolina; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Hubert Vester Auto Group is seeking a veteran Service Advisor in North Carolina. The ideal candidate will provide exceptional customer service while managing vehicle maintenance and repair needs. Responsibilities include greeting customers, preparing service estimates, and collaborating with technicians for effective repairs. Qualifications include strong mechanical knowledge and excellent communication skills. Join a family-oriented culture with competitive benefits such as health insurance, paid time off, and a 401(k) plan.

Qualifications

• Strong mechanical knowledge with a background in automotive repair or related fields.
• Experience as a Service Technician or in auto service management is preferred.
• Excellent communication skills with the ability to explain technical information clearly to customers.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.
• A commitment to providing outstanding customer service and building lasting relationships.
• Ability to work collaboratively within a team-oriented environment.

Responsibilities

• Perform an Active Write up and delivery process.
• Greet customers and assess their vehicle maintenance and repair needs.
• Provide detailed explanations of services required.
• Collaborate with service technicians for accurate diagnosis.
• Prepare service estimates and work orders.
• Maintain records of customer interactions.
• Follow up with customers regarding their vehicle status.
• Ensure customer satisfaction by addressing concerns promptly.
• Stay updated on automotive technology trends.

Skills

Customer-focused approach

Strong mechanical knowledge

Excellent communication skills

Ability to manage multiple tasks

Tools

CDK

Xtime

Job description

It's about our culture. Work for a great family business.

We are seeking a veteran Service Advisor. Honda, Toyota, or GM experience is a plus but not a requirement. Must be a customer-focused Service Advisor. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating their vehicle maintenance and repair needs. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. CDK and Xtime experience is helpful but not required.

Responsibilities

• Perform an Active Write up and delivery process
• Greet customers and assess their vehicle maintenance and repair needs.
• Provide detailed explanations of services required, including vehicle maintenance, automotive repair, and tire service.
• Collaborate with service technicians to ensure accurate diagnosis and effective communication of repair processes.
• Prepare service estimates and work orders, ensuring clarity in service writing.
• Maintain records of customer interactions and transactions in an organized manner.
• Follow up with customers regarding their vehicle status and any additional services needed.
• Ensure customer satisfaction by addressing concerns promptly and professionally.
• Stay updated on automotive technology trends and service management practices.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Qualifications

• Strong mechanical knowledge with a background in automotive repair or related fields.
• Experience as a Service Technician or in auto service management is preferred.
• Excellent communication skills with the ability to explain technical information clearly to customers.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.
• A commitment to providing outstanding customer service and building lasting relationships.
• Ability to work collaboratively within a team-oriented environment.