Service Advisor | Commission-Based - Tonkin Gresham Honda

Tonkin Gresham Honda; Gresham (OR); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance - Company Paid

401(k) with Company Match

Paid Time Off from Day One

Employee pricing on parts, service, &

Job summary

Tonkin Gresham Honda in Gresham, OR is seeking a customer-focused Service Advisor to guide guests through vehicle service and repair needs. You will be the primary contact from drop-off to pick-up, ensuring clear communication and a smooth experience in a fast-paced environment.

You’ll document concerns, coordinate with technicians, and provide timely status updates while maintaining professionalism and high service standards. Competitive commission and benefits accompany this role.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Professional appearance and demeanor

Responsibilities

• Greet customers in a prompt and professional manner upon arrival
• Accurately document customer concerns and recommend necessary services
• Communicate effectively with technicians and parts staff to coordinate repairs
• Provide timely updates to customers regarding the status of their vehicles
• Review completed work with customers and ensure satisfaction before vehicle delivery
• Help maintain service department goals and customer satisfaction standards

Skills

Communication skills

Organizational skills

Multi-tasking

Professional appearance

Job description

Job Details: Job Location: Tonkin Gresham Honda - Gresham, OR 97060, Position Type: Full Time, Salary Range: $5,000.00 - $8,000.00 Commission/month, Job Category: Service, You are a professional, customer‑focused Service Advisor who takes pride in delivering a smooth, positive experience for every guest. You thrive in a fast‑paced service environment, are highly organized, and enjoy being the key point of contact for customers from vehicle drop‑off through pick‑up. Clear communication, attention to detail, and strong follow‑through are at the core of how you work.

In this role, you’ll guide customers through their service and repair needs, ensure expectations are set accurately, and help create an efficient and welcoming service experience.

You’ll bring these skills to Tonkin Gresham Honda, a dealership with a growing Service Department that values professionalism, teamwork, and excellent customer care.

Why Join the Tonkin Family of Dealerships?

At Tonkin Gresham Honda, we know that great service starts with great people. As a member of our team, you’ll be part of a supportive, high‑performing dealership that values integrity, communication, and teamwork.

Here’s what sets us apart:

• Stability & Growth - Join a well‑established dealership with a steady flow of customers and clear paths for career advancement
• Competitive Benefits - We offer affordable health insurance, a strong 401(k) match, and paid time off starting on day one — benefits designed to support you both personally and professionally
• Positive Work Culture - We foster a collaborative environment where team members are respected, supported, and empowered to succeed
• Customer‑Focused Approach - We are committed to providing every customer with a service experience that reflects professionalism, efficiency, and care

Service Advisor Job Responsibilities

• Greet customers in a prompt and professional manner upon arrival
• Accurately document customer concerns and recommend necessary services
• Communicate effectively with technicians and parts staff to coordinate repairs
• Provide timely updates to customers regarding the status of their vehicles
• Review completed work with customers and ensure satisfaction before vehicle delivery
• Help maintain service department goals and customer satisfaction standards

Service Advisor Compensation & Benefits

Pay range: $5,000.00 to $8,000.00, depending on experience.

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer‑subsidized Medical and Dental insurance, with comprehensive coverage options
• Company‑Paid Life Insurance, Employee Assistance Plan, and text‑based Telehealth
• A variety of voluntary benefit options, including Short and Long‑Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications: Service Advisor Qualifications

• Previous experience as a Service Advisor or in a customer‑facing automotive role preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a high‑volume environment
• Professional appearance and demeanor

Corporate requirements

Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre‑employment drug screen.