Express Service Advisor

Valley Nissan; Fort Collins (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

An automotive service provider in Fort Collins is looking for an Express Service Advisor. In this role, you will greet customers, provide vehicle information, and assist with maintenance services. Ideal candidates have experience as a Service Advisor and a strong commitment to customer satisfaction. This full-time position offers a supportive work environment and competitive benefits.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or similar role is a must.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Dealertrack and Dealerlogix experience a plus.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Report vehicle inspection points clearly to the customer.
• Assist with oil changes, tire rotations, and other maintenance.
• Prepare cost estimates for labor and parts and establish follow-up times.
• Monitor vehicle progress and update customers frequently.
• Ensure final invoice matches work performed on the repair order.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Service Advisor Experience

Energy Level

Integrity

Tools

Dealertrack

Dealerlogix

Job description

Overview

Join to apply for the Express Service Advisor role at Valley Nissan.

Our goal at Fort Collins Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

Benefits

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle inspection points to the customer
• Assists customer needs with oil changes, tire rotations, filter replacement, wiper blades and other mileage based needs
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Express Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack and Dealerlogix computer experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Automotive