Express Service Advisor

Fort Collins Nissan; Fort Collins (CO); On-site; USD 48,000 - 84,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Fort Collins Nissan is seeking an experienced Service Advisor to greet customers, obtain vehicle information, and clearly report inspection points. You will assist with maintenance needs, prepare cost estimates, and monitor repair progress while keeping customers informed.

Requirements include a proven track record in customer satisfaction and prior Service Advisor experience. The role offers a salary of $48,000–$84,000 yearly with benefits, a great work environment, and opportunities for

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or related role is a must.
• Above average energy level and a desire for a long-term career.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle inspection points to the customer.
• Assist with oil changes, tire rotations, filter replacement, wiper blades and other mileage-based needs.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication skills

Integrity

Energy

Long-term career mindset

Tools

Dealertrack

Dealerlogix

Job description

Our Goal at Fort Collins Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience $48,000.00 - $84,000.00 annually
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle inspection points to the customer
• Assists customer needs with oil changes, tire rotations, filter replacement, wiper blades and other mileage based needs
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Express Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack and Dealerlogix computer experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.