Service Advisor & Customer Experience Advocate

Hiley Automotive Group; Burleson, Northern (TX, KY); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Hyundai of Burleson is hiring a Service Advisor to oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt and courteous service. You will take ownership of the customer experience, providing concierge support for owner inquiries both in person and by phone.

You will coordinate daily technician time, answer vehicle-related questions, and strive to maintain high customer satisfaction scores while upholding dealership policies and compliance with laws and

Qualifications

• Organized, friendly personality with strong communication and customer service skills.
• Proven ability to manage others and lead a small team.
• Effective time management and multitasking in a busy service drive.
• Professional appearance and adherence to dealership standards.
• Clean driving record and valid drivers license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for owner inquiries.
• Ensure daily technician time is sold to customers.
• Answer technical questions about vehicle problems, warranties, services.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Skills

Organized

People management

Time management

Communication

Team player

Self-motivated

Independent work

Clean driving record

Education

HS Diploma or Equivalent

Job description

Hiley Hyundai of Burleson is hiring a Service Advisor to oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt and courteous service. You will take ownership of the customer experience, providing concierge support for owner inquiries both in person and by phone.

You will coordinate daily technician time, answer vehicle-related questions, and strive to maintain high customer satisfaction scores while upholding dealership policies and compliance with laws and