Service Advisor

Hiley Cars of Huntsville; Burleson (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Hyundai of Burleson is seeking a service-oriented professional to oversee drive lane operations and enhance the customer experience in our busy dealership.

Join a team that values organized, friendly staff, strong communication, and the ability to manage time and coordinate technicians; we offer benefits and opportunities for growth.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management and communication skills.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer's experience by delivering extra assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone, to ensure no mishandling of the customer.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Skills

Customer service

Team management

Time management

Communication

Education

High School Diploma or Equivalent

Job description

At Hiley Hyundai of Burleson, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• 401(k) available
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.