Service Advisor - Customer-Centric Vehicle Care

Joe Duffy Group; Charlestown (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progression Plans

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Job summary

A leading motor retail group in New Hampshire is seeking a Service Advisor to be the main point of contact for Kia customers for vehicle servicing. You will manage customer inquiries, diagnose vehicle issues, and ensure a seamless service experience. A full and clean Irish or EU driving license is essential, along with relevant experience in the motor industry. The role offers excellent rewards, including industry-leading training and employee benefits, reflecting their commitment to customer satisfaction.

Qualifications

• A full and clean Irish or EU driving licence is essential.
• Experience as a Service Advisor in the motor industry is essential.
• Ability to absorb and understand technical data.

Responsibilities

• Be the focal point for Kia customers requiring servicing or repair.
• Manage service telephone and walk-in enquiries.
• Qualify service needs and diagnose vehicle running problems.

Skills

Good oral & written communication skills

Excellent organisational skills

Ability to 'up sell' additional work / accessories

Job description

A leading motor retail group in New Hampshire is seeking a Service Advisor to be the main point of contact for Kia customers for vehicle servicing. You will manage customer inquiries, diagnose vehicle issues, and ensure a seamless service experience. A full and clean Irish or EU driving license is essential, along with relevant experience in the motor industry. The role offers excellent rewards, including industry-leading training and employee benefits, reflecting their commitment to customer satisfaction.