Service Advisor - Joe Duffy Kia

Joe Duffy Group; Charlestown (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progression Plans

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Job summary

A leading motor retail group in New Hampshire is seeking a Service Advisor to be the main point of contact for Kia customers for vehicle servicing. You will manage customer inquiries, diagnose vehicle issues, and ensure a seamless service experience. A full and clean Irish or EU driving license is essential, along with relevant experience in the motor industry. The role offers excellent rewards, including industry-leading training and employee benefits, reflecting their commitment to customer satisfaction.

Qualifications

• A full and clean Irish or EU driving licence is essential.
• Experience as a Service Advisor in the motor industry is essential.
• Ability to absorb and understand technical data.

Responsibilities

• Be the focal point for Kia customers requiring servicing or repair.
• Manage service telephone and walk-in enquiries.
• Qualify service needs and diagnose vehicle running problems.

Skills

Good oral & written communication skills

Excellent organisational skills

Ability to 'up sell' additional work / accessories

Job description

A full and clean Irish or EU driving licence and eligibility to work in the EU are absolutely essential requirements for this role. Experience as a Service Advisor in the motor industry is essential.

Requirements

• To be the focal and experienced point of contact for Kia customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Likely To Be / Have

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

Benefits

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• PRSA

If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today!

Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.

Joe Duffy Group is an equal opportunities employer