Service Advisor – Customer Experience & Vehicle Care

Dutch Miller Kia; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Employee vehicle discounts

Health and wellness benefits

Job summary

Dutch Miller Kia in Charlotte, NC is seeking a motivated Service Advisor to enhance customer experience while managing vehicle services and repairs. This role requires strong communication skills, previous automotive service experience, and a detail-oriented approach.

The position offers a competitive compensation package, employee discounts, and health benefits, within a supportive team environment dedicated to exceptional customer care.

Qualifications

• Previous experience in automotive service or a related customer service role preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and documentation skills.
• Basic knowledge of automotive systems and maintenance is a plus.

Responsibilities

• Greet and assist customers promptly and professionally.
• Document service needs and provide repair estimates.
• Coordinate with technicians for vehicle maintenance.
• Maintain communication with customers regarding their vehicles.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Ability to work under pressure

Tools

Customer management software

Job description

Dutch Miller Kia in Charlotte, NC is seeking a motivated Service Advisor to enhance customer experience while managing vehicle services and repairs. This role requires strong communication skills, previous automotive service experience, and a detail-oriented approach.

The position offers a competitive compensation package, employee discounts, and health benefits, within a supportive team environment dedicated to exceptional customer care.