Service Advisor – Customer Experience & Vehicle Care

Dutchmillerclt; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Employee vehicle discounts

Health and wellness benefits

Job summary

Dutch Miller Kia of Charlotte is looking for a dedicated Service Advisor in Charlotte, NC, to serve as the main contact for customers with vehicle service needs. This role involves greeting customers, documenting service requirements, and providing repair estimates to ensure a high-quality service experience.

Ideal candidates will have strong communication skills, attention to detail, and some knowledge of automotive systems. The position offers a supportive work environment with employee discounts and health benefits.

Qualifications

• Previous experience in automotive service or a related customer service role preferred.
• Basic knowledge of automotive systems and maintenance is a plus.
• Proficient with computers.

Responsibilities

• Greet and assist customers promptly and professionally.
• Document service needs based on customer concerns.
• Provide estimates and explanations for necessary repairs.
• Communicate status updates on vehicles to customers.

Skills

Strong communication skills

Interpersonal skills

Multi-tasking

Detail-oriented

Tools

Customer management software

Job description

Dutch Miller Kia of Charlotte is looking for a dedicated Service Advisor in Charlotte, NC, to serve as the main contact for customers with vehicle service needs. This role involves greeting customers, documenting service requirements, and providing repair estimates to ensure a high-quality service experience.

Ideal candidates will have strong communication skills, attention to detail, and some knowledge of automotive systems. The position offers a supportive work environment with employee discounts and health benefits.