Service Advisor

Dutch Miller Kia; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Employee vehicle discounts

Health and wellness benefits

Job summary

Dutch Miller Kia in Charlotte, NC is seeking a motivated Service Advisor to enhance customer experience while managing vehicle services and repairs. This role requires strong communication skills, previous automotive service experience, and a detail-oriented approach.

The position offers a competitive compensation package, employee discounts, and health benefits, within a supportive team environment dedicated to exceptional customer care.

Qualifications

• Previous experience in automotive service or a related customer service role preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and documentation skills.
• Basic knowledge of automotive systems and maintenance is a plus.

Responsibilities

• Greet and assist customers promptly and professionally.
• Document service needs and provide repair estimates.
• Coordinate with technicians for vehicle maintenance.
• Maintain communication with customers regarding their vehicles.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Ability to work under pressure

Tools

Customer management software

Job description

Dutch Miller Kia of Charlotte is seeking a highly motivated and customer-focused Service Advisor to join our team in Charlotte, NC. In this role, you will serve as the primary point of contact between customers and our service department, ensuring an exceptional customer experience while efficiently coordinating vehicle service and repairs.

Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Listen carefully to customers' vehicle concerns and accurately document service needs.
• Provide estimates and explanations of necessary repairs and services.
• Coordinate with technicians to prioritize and schedule vehicle maintenance and repairs.
• Maintain communication with customers on the status of their vehicles and answer any questions.
• Process service orders and complete all necessary paperwork in an accurate and timely manner.
• Promote additional maintenance and service opportunities to customers to ensure optimal vehicle performance.
• Maintain a clean, organized work environment and comply with all company policies and safety procedures.

Requirements

• Previous experience in automotive service or a related customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Basic knowledge of automotive systems and maintenance is a plus.
• Detail-oriented with excellent organizational and documentation skills.
• Proficient with computers and customer management software.

Benefits

• Competitive compensation package.
• Supportive and team-oriented work environment.
• Employee vehicle discounts and other incentives.
• Health and wellness benefits.

About the Company

Dutch Miller Kia of Charlotte is a premier Kia dealership committed to providing exceptional customer service and high-quality automotive care. Our team prides itself on integrity, professionalism, and continuous improvement, striving every day to exceed customer expectations and foster long-term relationships within the Charlotte community.