Service Advisor – Customer-Centric Auto Service Pro

Jim Coleman Nissan of Silver Spring; Fairland (MD); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance (medical, dental and

401(k)

Paid vacation

SSL (sick leave)

Paid holidays

Job summary

Jim Coleman Nissan of Silver Spring is seeking an enthusiastic Service Advisor to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client.

You will have the opportunity to work at a state-of-the-art facility with a great work environment in Silver Spring, Maryland.

Qualifications

• Proven experience as service advisor to maximize profit.
• Tech savvy with working knowledge of computer systems and databases.
• Balance a customer-oriented and results-driven approach.
• Professional, outgoing personality with excellent communication.
• Outstanding organizational and multi-tasking abilities; willing to learn.

Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding repairs and alternatives to expensive repairs
• Using knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up

Skills

Customer service orientation

Excellent communication

Interpersonal skills

Organizational skills

Multi-tasking abilities

Tech savvy with computer systems

Balance customer-oriented & results

Willing to learn

Professional & outgoing personality

Job description

Jim Coleman Nissan of Silver Spring is seeking an enthusiastic Service Advisor to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client.

You will have the opportunity to work at a state-of-the-art facility with a great work environment in Silver Spring, Maryland.